❏ Returns (‘Dry’ Non-Perishable Goods only)
If you wish to return any ‘Dry’ non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made within 7 days of receiving your delivery. Please note that we can only accept the return of ‘Dry’ non-perishable products – we cannot accept returns of any fresh or frozen products.
It is important that to check that all items received are what you have ordered. If you have received an INCORRECT item, please DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition. Returns must be received in their original condition.
❏ Damaged Products
If any of your products are damaged in any way upon receipt, please call us on 09977751799 or email us at [email protected]. Please send an image of the damaged product along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item.
❏ Cancellations (‘Dry’ Non-Perishable and Frozen Goods only)
Requests for cancellations must be made before 11am on your Dispatch Date – see your Order Confirmation email and Order History for details.
Please make sure you are happy with your selection in the Shopping Cart before making payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within ten (10) working days.